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Return Orders


For items which need to be returned, you can create a return order in Business Central to facilitate this process. When processed, a return order can automatically issue related documents such as credit memos to assist with item handling and the return of products.

Return Orders in Dynamics 365 Business Central

On a return order document, you are able to manage the returned items, including entering a reason for the return. Reasons for a return may be due to unsatisfactory quality of the product, damaged goods or incorrect item sent.

Reason codes will need to be configured in the system prior to the creation of the return order.

Additional Information and Useful Links

For additional information from Microsoft about Return Orders, please see the following links:

Process Sales Return Orders – Business Central | Microsoft Learn

Process Returns or Cancellations – Business Central | Microsoft Learn